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State any four tools of total quality management.

State any four tools of total quality management.

Solution

The main tools of TQM are:

  1. Benchmarking: comparing the firm's products and processes against the best competitors.
  2. Outsourcing: subcontracting jobs to specialists to cut cost and raise quality.
  3. Speed (reducing cycle time): shortening development, production, and distribution time for strategic advantage.
  4. ISO 9000: meeting international quality standards and gaining certification.

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